Shop with confidence and take advantage of our free returns policy

Request a return
One

Log into your customer account and choose the order containing the item(s) to be returned, then click on "Request return".

Choose the number of items to return and the reason for the return then add additional information to facilitate the procedure

Two

Choose preferred refund method More info...

Choose the drop-off point of your choice

Three

Check the details of your return request then submit it

Return within 10 working days.

You have 10 working days to
from the date of delivery
to return your
article if this one is filled
return conditions.

Quick and easy return

NO fees to pay for
return an item.

Full Refund

You receive 100%
the value of your purchase including
delivery costs in voucher,
if you received an item
defective, non-compliant or if
you change your mind
More information here.

Authenticity Guaranteed

We are committed to providing
to our customers 100% products
authentic and original.

How does our return policy work?

Drop your article in an Afrosmartshop agency eligible for return

Place the item in its packaging
original, including accessories,
labels or gifts.

Return the item

Drop your article in one
from our agencies eligible for return,
in Douala and interior of the country.
Consult the list of all our agencies
by clicking here

Refunds

Once we receive your
returned item, we will inspect it
and process your refund
by voucher, Orange Money or
MTN Mobile Money or PayPal.